All orders are shipped within three business days of purchase via Canada post. Once your order has shipped you will receive a tracking number via email.
Shipping times vary depending on the area you are shipping to, but within Canada packages are generally delivered within 5-7 business days.
Local delivery (Calgary/Edmonton area) is generally 1-3 business days.
We now ship internationally! Shipping rates will be reflected at checkout.
To determine whether your purchase is eligible for a refund/exchange please email firstname.lastname@example.org with the following details:
1. Your Name and Order Number
2. The Item(s) You Wish to Return
3. Reason for the Return (For example - Too Big, Too Small, Damaged, Not as Shown in Photo, etc.)
*We will do our best to respond to you within 48 hours, however we are out of the office on weekends/holidays.
CONDITIONS OF RETURN
All sale items are exchange only (This includes items that have been purchased with coupon codes). Sale items purchased outside of Canada will be final sale.
*Special Order items, such as our Melanie Auld Charm Necklaces are final sale.
1. Recipient must contact us at the above email address within 3 days of receiving their item(s)
2. Return shipping must be paid for by the customer making the return.
3. All items must be returned within 14 days (beginning the day you receive the item - for shipped items, or the date you purchase the item for in-store pickup).
4. Items must be new, unused and with all tags still attached.
If items do not meet these requirements then you will not be refunded.
Your refund will be issued upon receipt of the item(s) being returned in the form of your original payment (Via paypal or credit card). *Please note that orders through Paypal can take up to a week for the funds to be credited back to you.*
All return shipping and handling charges are the responsibility of the customer. Please take care when sending items back to us, as items lost in the mail are your responsibility and we cannot issue refunds on lost parcels.
RETURNING AN IN-STORE PICKUP
The same policy applies to items purchased and picked up in-store. The 14 day return period begins on the date of purchase (not the date the item is picked up).